Bamlu support
Need a hand?
Bamlu’s here.
Answers for subscriptions, purchases, progress, and everything in between.
Email supportHow do I cancel my subscription?
Open iOS Settings, tap your name, choose Subscriptions, select Bamlu, and choose Cancel Subscription. Deleting the app does not cancel billing.
How do I restore a purchase?
Open the Bamlu Pro screen and tap Restore. Make sure the device is signed in to the Apple Account that made the purchase.
How do I request a refund?
Apple handles App Store billing and refunds. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
Where is my learning data?
Your progress, saved words, streak, preferences, and clip reports are stored locally on your device. Deleting Bamlu removes that local data, but does not cancel an active subscription.
A clip has a problem. What should I do?
Use the report option on the clip inside Bamlu and add a short note. If the mail screen opens, sending the prepared email shares the report with our support inbox.
My widget isn’t updating.
Open Bamlu once so the widget can refresh, then give iOS a moment. If it still looks stuck, remove the widget and add it again from the home screen.
Why am I not getting reminders?
Open iOS Settings, choose Notifications, select Bamlu, and make sure notifications are allowed. You can also review reminder settings inside the app.
Still stuck?
Tell us what happened.
Include your iPhone model, iOS version, and the step where the issue appeared. Never send passwords or full payment details.